Experience

Fifteen years of getting pulled upstream.

Graphic design, then UX, then product, then prototyping. Each move happened because the interesting question was one step earlier than where I was standing.

Apr 2024 – Present

Principal UX Designer & Strategist

Optum

Lead UX strategy, discovery, prototyping, and enterprise healthcare experiences across B2B and AI initiatives. Most of the work starts before anyone agrees on what the problem is: understanding how dozens of products actually behave, separating what is genuinely shared from what only looks shared, and getting product, design, business, and engineering to a direction they can build from.

2024 – Present

Co-Founder & Product Lead

NorthflowFounder

Co-founded a SaaS platform for podcast and content teams. Customer discovery, product strategy, feature definition, positioning, prototyping, roadmap calls, and the daily work of deciding what not to build. More recently, specialized AI agents that take repetitive production work off a team’s plate.

Mar 2021 – Apr 2024

Senior UX Designer

Change Healthcare

Designed complex healthcare experiences, including B2B workflows and early AI Marketplace initiatives, while helping teams define requirements, map user flows, and prototype better solutions.

Oct 2020 – Mar 2021

Senior UX Designer

Amwell

Virtual care product experiences, translating healthcare needs into accessible, usable digital workflows. Included a live multi language translation flow for teleconsultations.

Jan 2018 – Jul 2020

UX Designer

Agilitee

Designed and prototyped customer facing digital products with product and engineering teams. This is where the Subway ordering work happened.

Jan 2016 – Dec 2017

UI & UX Designer

Nobilis

Web and digital experiences connecting visual design, usability, and business goals.

Jan 2016 – Dec 2017

Senior Graphic Web Designer

Razoyo

Web experiences for e-commerce and business clients, balancing brand, usability, and conversion.

Mar 2013 – Oct 2013

Freelance Graphic Web Designer

Forestbit

Small business web design projects from client needs through final delivery.

Also: healthcare, SaaS, e-commerce, real estate, startups, mobile apps, and enterprise platforms. LinkedIn has the complete list, and the résumé is here.

At a glance

What that adds up to.

Enterprise systems

Navigation, information architecture, accessibility, and design systems across products serving millions of people.

0 to 1 product

Customer discovery through launch, as a founder, with the P&L attached.

AI in the workflow

Research synthesis, prototyping, front-end exploration, documentation.

Front-end prototyping

Working code, not just frames. Starting points developers can build from.

Three languages

English, Portuguese, Spanish.

Five plus industries

Healthcare, SaaS, e-commerce, real estate, startups.

Taco the astronaut cat, floating
Let’s talk

Have a complicated problem?

Those are usually the interesting ones.

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